The Small Print
Privacy Policy
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How we collect, use and look after your personal information.
Merchant Information
This website is operated by The Nightmare Realm Ltd, Company Registration Number 480199, trading as Nollaig Santa Experience (“Nollaig”, “we”, “our” or “us”).
Event Location:
Meinleitrim
Knocknagoshel
Tralee
Co. Kerry
V92 T2W6
Email: info@nollaigsantaexperience.ie
The Nightmare Realm Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it and your rights regarding your personal information.
Information We Collect
We may collect personal information when you:
- Purchase tickets for Nollaig Santa Experience.
- Subscribe to our mailing list.
- Enter competitions or promotions.
- Contact us by email, telephone or social media.
- Complete forms on our website.
The information we collect may include:
- Name
- Email address
- Telephone number
- Billing address
- Booking information
- Details of any enquiries you make
Payment card information is processed securely by our authorised payment provider and is never stored by The Nightmare Realm Ltd.
How We Use Your Information
We use your personal information to:
- Process ticket bookings.
- Deliver electronic tickets.
- Send booking confirmations and event reminders.
- Contact you regarding important updates relating to your booking.
- Respond to enquiries and customer service requests.
- Administer competitions or promotional offers.
- Improve our website, services and customer experience.
- Send marketing communications where you have chosen to receive them.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in every marketing email.
Children's Information
Nollaig Santa Experience is a family event.
Where parents or guardians provide personal information relating to a child for the purpose of making a booking or participating in the event, that information will only be used to administer the booking and deliver the experience.
We do not knowingly collect personal information directly from children without the involvement of a parent or guardian.
Photography
Photographs or video recordings may be taken during the event for promotional, marketing or archival purposes.
By attending Nollaig Santa Experience you acknowledge that your image or likeness may appear in photographs or video captured during the event.
If you have concerns regarding photography, please speak to a member of staff on arrival.
Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Our website uses secure technology where appropriate to protect information submitted through online forms and ticket purchases.
Although we take reasonable precautions to protect your information, no method of transmitting information over the internet can be guaranteed to be completely secure.
Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third-party providers where necessary to operate our business, including:
- Payment providers
- Ticketing providers
- Email communication providers
- Website hosting providers
- Website analytics providers
These providers process information only where necessary to provide services on our behalf and are expected to protect your information appropriately.
Third-Party Websites
Our website may contain links to third-party websites or social media platforms.
These websites operate independently and have their own privacy policies. We are not responsible for their content or privacy practices.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or where required by law.
Where you unsubscribe from marketing communications, we will update your marketing preferences promptly while retaining any information we are legally required to keep.
Your Rights
Subject to applicable data protection legislation, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information where applicable.
- Request restriction of certain processing activities.
- Object to direct marketing.
- Request a copy of your personal information.
To exercise any of these rights, please contact us using the details below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
Any updates will be published on this page.
Contact
The Nightmare Realm Ltd
Trading as Nollaig Santa Experience
Event Location:
Meinleitrim
Knocknagoshel
Tralee
Co. Kerry
V92 T2W6